EMT Practice Test

1. Question Content...

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Question1: Which Avaya Aura Contact Center component requires the Communication Control Toolkit and Contact Center Multimedia components?

Question2: Which server type can be configured under Server Settings in the Contact Center Multimedia Administration tool?

Question3: A customer wants to implement a Voice and Multimedia Contact Center.
In addition to the Avaya Aura Contact Center (AACC) server, which two functional server types can be integrated Into the Voice and Multimedia Contact Center architecture? (Choose two.)

Question4: When performing an immediate backup in the Contact Center Database Maintenance utility, Which application Is the only one that is not selected by default?

Question5: You need to install Avaya Agent Desktop (AAD) on an Agent's desktop computer.
Which URL location will you enter to access the AAD Web page to start the AAD Installation?

Question6: When you installed the Contact Center software, a set of default or sample applications are installed Which are two of the three default or sample applications? (Choose two.)

Question7: During contact handling, agents can create a callback to a customer.
Where are the Agent Desktop callback minimum and maximum timers configured?

Question8: Which type of dialing Is it when the outbound call is made automatically after presentation to the agent?

Question9: What is defined for Agent Blending skillsets to decide when agents transition from Outbound to Inbound and when agents are returned to Outbound activities?

Question10: Which tool displays the status counts for each multimedia contact type?

Question11: Which statement about the web-based Contact Center Multimedia (CCMM) Multimedia Administration client is true?

Question12: When configuring Contact Center Multimedia (CCMM) Email routing, you can create user-defined rules to determine how the email contact will be routed.
Which three routing options can be applied? (Choose three.)

Question13: Refer to the exhibit.

An agent Is using the Agent Desktop to take contacts from the SIP contact center and during the call the agent dicks on the double page Icon (highlighted In the box).
What agent desktop feature is the agent accessing when they dick on the double page icon?

Question14: A Contact Center Agent provisioned for Multimedia contacts has forgotten their password.
Which Contact Center Multimedia (CCMM) Administration screen contains the function to reset the Agent's password?

Question15: You are adding an agent in Contact Center Manager Administration (CCMA) Contact center How do you add a corresponding user to the Communication Control Toolkit (CCT) as the agent to the Contact Center Manager Server (CCMS) database?

Question16: You have launched the Contact Center Multimedia (CCMM) Administration utility.
Which three settings can be configured on the CCMM Administration General Administration page? (Choose three.)

Question17: In a Web Chat, for which purpose are Web on Hold and Web on Hold URLs created?

Question18: What is required when configuring an Email skillset In the Contact Center Multimedia Administration Tool?